1. Introduction

Welcome to Soapee! We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from soapee.co.uk.

2. What Information We Collect

We may collect the following information:

a. Personal Data You Provide

  • Name
  • Email address
  • Shipping and billing address
  • Payment details (handled securely via third-party processors)
  • Phone number (optional)

b. Automatically Collected Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interaction data via cookies (see section 6)

3. How We Use Your Information

We use your data to:

  • Process and fulfill your orders
  • Communicate with you (order updates, customer service)
  • Send marketing emails (only with your consent)
  • Improve our website and shopping experience
  • Comply with legal and tax obligations

4. Sharing Your Data

We only share your data with trusted third parties where necessary:

  • Payment providers (e.g. Stripe, PayPal)
  • Delivery partners (e.g. Royal Mail, Evri)
  • Email service providers (e.g. Mailchimp, Klaviyo)
  • Analytics tools (e.g. Google Analytics)

We never sell your data.

5. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccuracies in your data
  • Request deletion of your data
  • Withdraw consent to marketing at any time
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email us at [your email address].

6. Cookies

We use cookies to enhance your experience and gather analytics. You can manage cookie settings via your browser or through our cookie banner when you visit the site.

7. Data Retention

We retain your information only as long as necessary for the purposes set out in this policy and as required to meet legal, tax, or regulatory obligations.

8. Security

We implement appropriate technical and organizational security measures to protect your personal data. Sensitive information (like payment data) is encrypted and handled by certified third-party processors.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:

Email: [your email]
Postal Address: [your registered business address]
Phone: [optional]

10. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with a revised effective date.